An Interac Money Request has its own status separate from your invoice status. This article explains each Interac status and how it interacts with your invoice.
The Interac statuses
- Available — the request is live. Your customer can accept it from their bank. Your invoice is Sent (or Viewed if they have opened the link).
- Deposit Complete — the customer completed the transfer. Your invoice becomes Paid.
- Cancelled — the request has been cancelled. This happens when you void the invoice, or in rare cases when Interac cancels it.
- Declined — the customer's bank rejected the transfer. Your invoice stays Sent or Viewed. See What happens if a customer's transfer is declined.
- Expired — the customer did not accept within 30 days. Your invoice stays Sent or Viewed but Interac will not deliver payment even if the customer clicks the old link.
- Unknown — Interac has not yet reported a status, or reported something ATB Invoicing does not recognize. Refresh to try again.
Where you see the Interac status
Open the invoice and look at the How to pay section. The Interac e-Transfer row shows the current status alongside a Refresh button.
Interac status vs invoice status
The two statuses are linked but separate:
| Interac status | What it means for the invoice |
|---|---|
| Available | Invoice is Sent or Viewed |
| Deposit Complete | Invoice becomes Paid |
| Cancelled | Usually means you voided the invoice |
| Declined | Invoice stays Sent or Viewed |
| Expired | Invoice stays Sent or Viewed |
| Unknown | Refresh to update |
An invoice is Overdue on our side whenever it is past the due date, regardless of the Interac status.
